New Research Reveals American Express Offers the Most
Comprehensive, End-to-End Savings for Online Business Travel
NEW YORK--(BUSINESS WIRE)--June 15, 2004--American Express In a
Side-by-Side Comparison With Orbitz, Expedia and Travelocity,
Results Show American Express is the Cheaper, Better Online
Provider When Looking at Total Costs Per Trip
Consolidation Debt Mortgage On the heels of an airfare analysis recently released by Harrell
Associates, American Express today announced the results of an
additional, side-by-side comparison study demonstrating that, in
addition to offering greater savings on flights booked online,
American Express is up to 11 percent cheaper than Orbitz, Expedia
and Travelocity when comparing total trip costs, including air,
hotel and
car rental.
The comprehensive, total trip analysis was conducted by Harrell
Associates, a leading airline and travel consultancy, on behalf of
American Express Corporate Travel. When examining complete business
traveler itineraries, including airfare, hotel and rental
car rates, the results indicate
American Express is:
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average)
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Consolidation Debt Quote "When looking at the total trip, or even any of its individual
components, online travel agencies do not guarantee you the best
rates in air, hotel or ground transportation," said Rich Miller,
vice president and general manager, Interactive Travel Group,
American Express. "American Express is the clear choice when
booking all facets of your business trip. Beyond the cost of the
trip, American Express offers unparalleled customer service and
support to ensure that our travelers arrive in the most secure and
convenient fashion possible, along with the
reporting and infrastructure that companies need to manage an
effective travel program."
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Consolidation Debt Lead Harrell Associates conducted an airfare, rental car and hotel
rate analysis that identified the top 43 destinations (36
domestic/7 international) for small business travel customers, and
determined the most frequently utilized hotels and car rental
services in these destinations. 440 complete itineraries consisting
of airfares, hotel rooms and car rentals were tested simultaneously
across the following booking sources:
Consolidation Debt Non Profit -- American Express' online corporate travel booking
tool
Consolidation Debt Loan Online -- Orbitz "leisure" site and Orbitz For Business
site
Consolidation Debt Home Loan -- Expedia "leisure" site and Expedia Corporate Travel
site
Christian Consolidation Debt -- Travelocity "leisure" site and Travelocity(R) Business
site
Consolidation Debt Information In direct comparisons to Expedia, American Express returned
total costs of travel that were on average 8% lower than the
Expedia "leisure" site and 7% lower than Expedia Corporate Travel,
resulting in savings of $106 - $114 per business trip on
average.
Agency Consolidation Debt In direct comparisons to Orbitz, American Express returned total
costs of travel that were on average 9% lower than the Orbitz
"leisure" site and 11% lower than Orbitz for Business, resulting in
savings of $153 - $163 per business trip on average.
Consolidation Debt Solution In direct comparisons to Travelocity, American Express returned
total costs of travel that were on average 9% lower than the
Travelocity "leisure" site and 11% lower than Travelocity Business,
resulting in savings of $153 - $170 per business trip on
average.
California Consolidation Debt In addition to this total trip analysis, Harrell Associates also
conducted a total ground cost study that examined American Express
hotel and car rates in comparison to Orbitz, Expedia and
Travelocity. The total ground cost study found that American
Express online hotel and car rates are:
Consolidation Debt Loan Uk -- 5% lower than Expedia(R) ($38 - $39 per trip on
average)
Consolidation Debt Equity Home -- 9% - 11% lower than Orbitz ($71 - $90 per trip on
average)
Consolidation Debt Government -- 7% - 10% lower than Travelocity(R) ($54 - $76 per trip on
average)
Consolidation Debt Firm "The online agencies may be the newest entrants to the corporate
market, but they continue to come up short when measuring the
all-important total trip cost," said Bob Harrell, founder and
principal of Harrell Associates. "Our study confirms that American
Express has the least expensive choices when booking your total
trip online. American Express' size and experience negotiating
business travel costs gives them a clear edge over the
competition."
Consolidation Debt Financing Methodology
Consolidation Consumer Credit A detailed analysis was conducted of the booking habits and
travel patterns of small business travelers to determine their
travel characteristics and identify the top routes traveled. Based
on this research, testing variables including advance purchase,
trip length, use of alternate airports and connections were then
established in the comparison shopping model so that the testing
mirrored the actual traveling population and the variables were
tested in proportion to their actual occurrence in the base travel
data.
Consolidation Debt Free Quote Comparison shopping was then conducted in the tradition of a
consumer reporting approach. Route by route, simultaneous
comparison shopping was conducted across all 7 systems: Rezport and
2 versions of each of the 3 alternate systems - retail and
business.
Card Consolidation Counseling About American Express Corporate Services
Consolidation Debt Lender American Express operates one of the world's largest travel
agency networks, recording $16 billion in worldwide travel sales in
2003. Through its Corporate Services group, the company counts
nearly 70 percent of the Fortune 500, along with tens of thousands
of mid-sized companies, as customers of its Corporate Travel,
Corporate Card, and Corporate Purchasing Solutions services. More
information on expense management tools from Corporate Services can
be found at http://www.americanexpress.com/corporateservices.
Calculator Consolidation Debt The American Express Company is a diversified worldwide travel,
financial and network services company founded in 1850. It is a
leader in charge and
credit cards, Travelers Cheques,
travel, financial planning, investment products, insurance and
international banking.
Best Consolidation Debt Loan About Harrell Associates
Consolidation Counseling Harrell Associates focuses in two areas: Airfare and Airline
Industry Consulting and Travel Industry Public Relations. Harrell
Associates is currently providing benchmarking and media relations
consulting on the travel and airline industries to a number of
major financial institutions including: American Express, Goldman
Sachs and Merrill Lynch. Harrell Associates also engages in ad hoc
consulting and market research projects in the travel industry. For
more information, please visit:
http://www.harrellassociates.com/index.htm
Best Consolidation Debt Contacts
Best Company Consolidation
American Express
Alicia Klosowski, 212-640-0820
alicia.l.klosowski@aexp.com
or
Sloane & Company
John Hartz, 212-446-1872
jhartz@sloanepr.com
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